Enhancing your VoIP NetworkTM
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Why Automated Speech?
What is automated speech?
Automated speech recognition (ASR) is the ability for users of information systems to speak rather than punching numbers on a keypad. ASR is used to route phone calls and provide information. Automated Speech Applications allow customers and employees to speak direct queries or responses, such as a request to be connected to a company department or to retrieve corporate e-mail or appointments.
In recent years, ASR has become popular in the customer service departments of large corporations and call centers, but has been unavailable to most companies due to the complexity and cost of deploying automated speech applications. The SpeechBridge family of appliances eliminates these hurdles.
Why should we use automated speech?
- According to Forrester Research Inc., customer service calls handled by automated systems cost an average of 20 cents per minute, compared with $7 per minute for live help.
–Case Study, Speech Recognition, Debra D’Agostino, Ziff Davis, Dec 05 - A recent Gartner study shows that most customers prefer speech to both touch-tone and the Internet for self-service. The chief reasons cited are the convenience of anywhere, anytime access coupled with hands-free interaction.
–Case Study, Is Speech Recognition Right for You?, Gail Sprague, Contact Professionals, July 06
Customer Testimonials
“Our strategic partnership with Incendonet allow us to accelerate time to market of new and innovative speech solutions.”
- Eyal Inbar, General Manager of Marketing, Active Voice LLC
“SpeechBridge® was very easy to install and deploy - before we knew it we had our own personalized speech-attendant routing our callers and an excellent speech-enabled application development platform in our hands.”
- Alexandre Cox, Project Lead, VoiceForge
"Our team is often on the move and needs to be responsive to our customers needs. With SpeechBridge it makes it easy for our customers to call one number and just say the name of the person they need."
- Matt Young, Co-Founder, Objective-A Development
To learn more about our complete line of SpeechBridge™ appliances, please visit our products page.
Resources:
• How can SpeechBridge help my business?
Incendonet Products:
• SpeechBridge SMB
• SpeechBridge Pro
• SpeechBridge HA-Pro
• Product Overview
• Included Enterprise Applications
• Features & Benefits
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